Going to another country is a little scary for most people. There are many systems and cultural customs that are not easy to understand for people travelling abroad for the first time.

To ensure a safe, fun experience in Brisbane, BEST Australia provides a complete support system for international students, working holiday makers and other travellers.

Our aim is to give all our customers an extra special Australian experience so when they return to their own country they'll take back some special memories.

Comprehensive Support

From the moment you arrive at Brisbane airport our staff will be there to greet you. You will receive a guided city orientation tour. We'll also show you your school location, transportation systems (how and where to catch buses and trains). We teach you how to get bus tickets, how to read timetables and whatever else you need to know to prepare for your first days in Australia.

To ensure a smooth beginning we personally take you to meet your Home stay family. We introduce you to the family members and help you settle in to your new neighbourhood.

During your stay in Australia there are many new issues for students to deal with. The BEST Australia support team provides comprehensive help with everything you need while in Brisbane. Including:

• Medical information, doctors/hospitals/dental
• Travel advice/air ticket booking
• Free Luggage storage
• Daily issues/Getting used to Australian Culture
• Transportation know-how
• Airport transfers
• Mobile phone selection
• Visa changes, updates and other visa related issues
• Home stay preparation advice
• Any home stay related issues
• Any school/study related issues
• Finding work/writing GOOD resumes
• Registering for an Australian Tax File Number
• Banking, opening bank accounts, international transfers
• Legal issue advice
• Identification card application
• Passport related issues
• Internet use
• Fax service
• Japanese Language Support
• Any other questions about living in Australia.

Free Fun Activities/Events with BEST Australia

Included in our support package are several free special events. Each customer receives a free guided tour of Lone Pine Koala Park. Lone Pine is the largest koala park in the world. A BEST staff member will show you the many unique Australian animals and special shows all the while helping you improve your English.

BEST Australia holds "Aussie Style" barbeque parties free for customers using the support package. These barbeques are a great way to meet new friends, practise English and experience Aussie culture.

Support package customers can also participate in special occasion events such as Christmas lunch and New Years parties.

Customers also are invited to join tours arranged by BEST Australia Tours. For people using our support package we often offer a free tour with one of our tour groups should a seat be available on an arranged tour.

Share Accommodation

Our package includes finding and showing you a suitable share house and supporting you during your stay in the house. Should you wish to change from home stay to a share house we'll help you move and make sure everything is fine with the new accommodation.

Working Holiday

BEST Australia will help you create a professional resume, teach you job interview techniques, show you how to find jobs and help with volunteer program placement.

Support is available 24 hours a day to help with any issues you have while staying in Brisbane.

What To Expect From Our Support (Points of Support)

Point 1:

Point 2: Daily Life -
If you need it, a BEST staff member will go with you to set up a bank account, choose a mobile phone, apply for a Tax File Number, get an over 18 identification card or any other set up necessity you may have. We have the knowledge to recommend the most suitable bank accounts, mobile phones and so on.

Point 3: (Free Tour 1) Koala Park Tour -
One of our staff will pick you up and take you to LONE PINE KOALA SANCTUARY. Lone Pine is the largest koala park in the world and has many other Australian animals and shows. Our tour guides are all experienced English teachers. As they guide you around the animals and shows, you will have the added benefit of practising and learning English.

Point 4: Australian Barbeque Party -
BEST Australia will invite you to a barbeque at our managers home. BEST supplies all the food and soft drinks free of charge. These parties offer a good opportunity to meet new friends both international students and Australians in a friendly party atmosphere.

Point 5: Free Tour 2 Points of Interest -
There may be occasion when we have a free place on one of our regular tours. As a customer using our support pack we'll invite you to enjoy tours such as:

• Aboriginal Art Walk Hiking Tour
• Mount Cootha Sightseeing Spot
• Gold Coast Tour
• Hinterland Mountains Rainforest and Glow Worm Tours
• Plus others

Point 6: Special Occasion Parties -
During your stay in Brisbane BEST holds parties on special occasions like Christmas or New Years Eve. We provide all the necessary food and introduce you to the traditional way to celebrate these special days in Australia.

Point 7: Resume Writing -
If you are on a student or working holiday visa, you are able to apply to work while in Australia. You will need a resume in English. The style of an Australian resume is often very different to other countries and require a lot of detailed information. A good resume should be designed for each kind of job you apply for. The staff at BEST have many years of management experience in Australian business and can help make a winning resume for you.

Point 8: Trouble shooting -
We are always there 24 hours a day to help you with anything that may come up. Having Australians on staff means we can fix most problems quickly and offer other support options. If you are having difficulties with your school, home stay, share house room mates, want advice on where to travel, how to buy tickets to a show, need to contact the visa office or other government offices, even if you get lost on the way home BEST is always on hand to help you.

Point 9: Club Activities introduction -
If you have a hobby or an interest or you want to learn something new while in Australia we'll help you find a club, group or circle to suit you. Whether it's a sport, music, craft, outdoor activities our staff will find the right one for you and take you to the group for the first time to help you join smoothly.

Point 10: Pre trip preparation -
Our native English speaking staff can provide you with pre-trip internet or telephone counseling about your homestay, the area you will live, what to bring, differences between your country and Australia, what to expect in your new city and how to get the most fun out of your time in Australia.

Let us help you have the best time possible in Australia.